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We want you to love your experience with RŌZ HAIR as much as possible, which is why we’re here to help. Our policy is that we accept returns on both new and gently used products within 10 days of receipt. Please reach out to us at to begin a return.

Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products. We cannot accept empty or more than half empty products. 

If you have any questions on our policies, please feel free to email us at

Customer Service Hours are 9 a.m. – 5 p.m. Monday through Friday

Any emails sent Saturday & Sunday will not have responses until Monday.

We do our best to respond within 24-48 hours, however it is not guaranteed.

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