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Help! I can't get my Foundation Shampoo and Conditioner Pump to work! What do I do? 

We’re so sorry our pumps are giving you trouble. Sharing a little trick!

Please first tighten the pump around the neck of the bottle. As if you are simply tightening the pump, as if it’s too loose. Then push down on the top of the pump and twist counter clockwise to pop up. If this doesn't work for you, please contact us at


Where can I buy RŌZ in person?
Check out our Store Locator here.

Shipping & Returns

Please review our Shipping & Returns policy here.

Questions About Your RŌZ Order

Can I make changes to my order?
We work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us at as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do! (But no guarantees!)

Can I exchange my product?
We do not offer direct exchanges on any of our products.

I think my package is lost, what do I do?
Please contact us at and we will assist you!

A product is missing from my order. What do I do?
We're so sorry to hear of your concern. Sometimes, the products in your order may be split into two (or more) fulfillments. Please kindly check your inbox for any additional tracking information -- please note that the subject will be identical and may be condensed into one email thread. If after you've looked into your inbox and you find no additional tracking information and your item is indeed missing, please reach out to us and we will make sure to ship this ASAP. 

An item is damaged. What do I do? 

Oh no, we’re so sorry to hear this! Please send us an email at with your order number, full name and an image of the damaged item and we’ll be happy to help you!


Which payment methods do you accept?
All major credit cards.

In what currency can I pay my order?
All charges will be in USD.

Do you offer any internship opportunities?
Yes! Please email if you are in the LA area and interested in interning for us.

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